Nov 15
“If we can do that, then the customers are going to feel a deep loyalty to us, because we know them so well. And if they switch to a competitive website - as long as we never give them a reason to switch, as long as we’re not trying to charge higher prices or providing lousy service, or don’t have the selection that they require; as long as none of those things happen - they’re going to stick with us because they are going to be able to get a personalized service, a customized website that takes into account the years of relationship we’ve built with them.”
–Jeff Bezos, Amazon
May 02
Usability News: CHI 2003 Feature: Testing… 1 2 3 4 5 … Testing…
The validity of Usability Testing, thought by many to be infallible at detecting a products defects, is called into question by industry leaders.
In a panel discussion at CHI2003 it was discussed whether a) the majority of defects in an application are found in the first 5 subjects as espoused by many Usability pundits, and 2) Does the same test run with a different sample reveal the same defects. The answer seems to be no.
Continue reading »
Nov 29
Usability guru shoot-out
5 (ok, 6) usability evangelists drive their ponies to the OK corral and basically agree that pages should load fast.
Really not a bad read to summarize the tenants of Andrew Chak, Alan Cooper, Robert Davis and Paul Laroche, Jakob Nielsen & Jared Spool
ZDNet: d e v e l o p e r: Church of Usability
Nov 29
Uncle Sam and usability
Your tax dollars at work! The U.S. Gov has a team of researchers working on projects you can download and use to determine and map various metrix of a new or existing site.
NIST Web Metrics Home Page
Nov 21
WebTANGO:Automating Web Site Usability Evaluation
The Group for Interface Research at UC Berkeley are working on a tool to automate the assessment of a web sites usability. Like an automated Jakob Nielsen!
BAILANDO Project: WebTango
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